All of our products come with a 14-day return policy.
As we only sell authentic products from established European brands, each return is inspected by the manufacturer to ensure original condition.
Return Terms
You may return products to us under the following conditions:
The product must be returned within 14 days of receiving it (made-to-order products may have a longer return period).
The product must be unused, undamaged, and include all original tags.
Exchanges
If you would like to order the product in a different size or exchange it for another item, please return your original order and place a new order for the replacement product.
Returns within the EU
Please contact us by email at info@naiselle.fi, and we will send you a return label or more detailed instructions. In your message, please include your order number and the product you wish to return.
Return Process
Please contact us by email at info@naiselle.fi, and we will send you a return label or more detailed instructions. Once the return has arrived back at the manufacturer’s warehouse, it will be inspected. After that, we will receive confirmation that the return has been approved. We will then cancel the order and issue the refund. This process typically takes around 10 business days in total.
Return Costs within the EU
We offer free returns, because we know you’ll love our products :)
We always guarantee a full 100% refund in accordance with EU regulations, so you can shop in our online store with complete peace of mind.